Frequently Asked Questions
Shipping is guaranteed to all regions of Canada except : Nunavut & Gatineau, Quebec & Labrador, Newfoundland
- If the package never scans delivered and a reasonable amount of time has passed to seek a resolution a package of equal value and similar product will be sent.
- Buddies (receiving) are covered for 1 missing package, missing package constituted by never scanning delivered.
- Any replacement must be sent signature required. Any attempt of the receiver contacting Canada post will void the shipping guarantee.
- If you have an issue contact email@example.com and we will act on behalf of the receiver. ONLY WE (SENDER) CAN DEAL WITH THE SHIPPER. Any item scanning delivered will be treated as such (after a check on our end to ensure the package was addressed as requested).
- If you do not have a secure drop spot or mail box for receiving packages you may request signature required in the order notes
Yes once your order has been shipped you will be sent a confirmation email with a tracking number.
- All orders are shipped in priority of first paid first shipped, Monday-Friday (orders may be taken on stat holidays and will ship the next available day between Monday-Thursday).
- All items are shipped express. Buddies Canada is not responsible for any shipping delays that may occur.
- In the unlikely event that a strain or strains are unavailable after ordering we (Buddies Canada) reserve the right to replace it with the closest possible product of equal or greater value.
Buddie Point & Leaderboard Questions
Buddie Points are points you can earn for being active in the Buddies Community! Points are used to compete on the Buddies Leaderboard. Eventually you will be able to redeem your points for rewards!
Buddie Points can be earned by leaving product reviews, commenting on blog posts, daily login, buying products, and being active on social media. Find out point values here.
You can see your Buddie Points on your account dashboard.
The Buddies Leaderboard is a place where buddies compete with each other to win a prize worth thousands at the end of the season. Start earning points and climbing that board!